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« Better Thinking Expected | Main | Using Your Cell Phone to Lie Convincingly »

Saturday, June 26, 2004

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liZ

I am not much part of school conflict resolution. This, and the paired "apology" is extremely well known under different guises:

, OTFD (Observation, Thinking, Feeling, and Desire), and

(I learned AAMR as All About My Relationships)

AAMR (Acknowledge, Apologize, Make it Right, Recommit) to build solid communication skills.

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