For those of you outside of their catchment area, Fry's is a chain of consumer electronics & etc. stores that specialize in low prices, ignorant but low-paid staff, and really crappy service.
I needed a small, cheap video camera, and on a whim, went into Fry's. I purchased a SD camcorder there earlier this month, on sale at a deep discount.
Here's how it works at Fry's : you select a make and model you want; the sales minion (who is often completely unknowlegeable about the product) writes up the sale and prints out a document like a purchase order; you take the document (or documents, should you purchase more than one item) to the cashier; you pay for the items and the cashier minion hands over the hard goods.
The SD Camcorder I bought and paid for was Mac OS compatible. The box I got had been previously opened, and resealed, but matched the documents -- that is, indicated the camera was Mac OS compatible. I've used the camera for two weeks.
It wasn't until today, when I tried to download the recorded videos, that I realized that the camera in the box was a different, non-Mac-OS compatible model of the same make.
I've had the camera more than 15 days, so it isn't returnable. The box has been opened, anyway, so there would be a 15% restocking fee. And the documentation doesn't match the actual camera in the box.
So here's what I am going to do:
- Somehow, get the data from the camera (about 30 minutes of images & some stills) off the camera and into a Mac-compatible format.
- Find a teacher who needs a Microsoft video camera & give it to him or her
- Buy another similar camera that is Mac-compatible from a reputable retailer
- Never ever patronize Fry's again
Oh, and why do I feel stupid? I knew about Fry's lousy track record. I saw that the camera box had been sold, returned, and resealed. I just didn't bother to check that the camera in the box matched the sales receipt and the description on the box.