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Saturday, July 30, 2011


Matt Carey

Count me in. I hate Fry's too. I once called the local Fry's and asked to talk to someone managing the floor. I asked, "do you have people to help customers?" He answered, "yes". I responded, "then could you send someone over to computers, I've been here for 20 minutes and there aren't any service people to be found".

I can't get too angry with the employees: they are treated as bad or worse than the customers.

Never, never, never buy a resealed box from Fry's. I opened a resealed box only to find that the wrong item was inside. When I went to return it, I was accused of trying to pull a rip-off. For a $25 power supply. Right.


Two words: Planet Feedback. Usually, anything posted there is sent directly to the CEO; I've had good luck there. (It's also fun to read the letters from the crazies.)

Also? Tweet this with a #FryElectronics and sit by the phone. Reputable businesses respond within the hour. When they don't call, tweet about that.

Fry's has one of the worst reputations in the nation, but at least others will be warned.

I'm sorry this happened to you.


Caveat emptor. ALWYAS look inside the box to see if the product matches the sales blurb printed on the box. If you did NOT do this, then you are to blame. Shoddy customer service, lack of experience by those representatives, resealed box... none of these is an excuse for failing to ensure you protected yourself.

David N. Andrews M. Ed., C. P. S. E.

Nice blame-the-victim trip there, Ramon. Dare say, on that basis, that a girl who does not carry a baseball bat or a Saturday Night Special on a night out would be blamed by you if she were to get raped.

The fact remains that the shop is responsible for ensuring that the right product is in the right box with the right documentation, and that should they mess that up they could be open to getting a reputation (if not in the courts then certainly by word of mouth) for deliberately making fraudulent sales to the public.

I see your caveat emptor, and I'll raise you a caveat venditor!


Thanks for the beware fry's story , sorry to hear what happen. I'll try not to stop in a fry's store and if I do I will be more alert. I like the lady that calls fry's to get help in the computer department where she is standing and waiting to be attended in the same store that she placed the call to. LOL

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